Del Webb

Pulte, Del Webb's builder does NOT honor their warranty. We purchased our home in the Del Webb Viera community in October 2024.

A few months later, we began experiencing a strong odor coming from the walls in our front room. After multiple work orders and considerable frustration, Pulte eventually contacted Indoor Air Quality Solutions, who quickly identified the issue, and Pulte corrected it.
Several months later, during heavy rains, a strong sewer odor filled our kitchen pantry. We again contacted Pulte, and their subcontractors visited several times but were unable to locate the problem. They ultimately informed us that they had gone above and beyond in their investigation, could not find the source, and would not continue further effortsstating the smell was normal ground gases.
Because the odor was unbearable and unresolved, we hired Indoor Air Quality Solutions.

Before proceeding, they attempted to coordinate with Pulte but were told the same thingthat Pulte would not provide additional assistance.

Within an hour on site, Indoor Air Quality Solutions identified the problem and found two foundation openings behind the wall, which they repaired.
When we submitted the invoice to Pulte for reimbursement, they refused, stating we had not contacted them firstdespite their earlier written statement saying they would not conduct any further investigation. They provided the same response to Indoor Air Quality Solutions when contacted.
This was a clear structural defect discovered within the 12 month warranty period, yet Pulte declined to address or repair it.

My husband and I were very excited when we learned that a Del Webb community would be coming to Spring Hill, Florida. As soon as River Reserve opened and the VIP program was announced, we were among the first to participate.

At that time, our sales representative assured us that VIP members would receive the best possible pricing on homes, including a $25,000 incentive package. We were so pleased with this offer that we decided to purchase our home right away. Since then, we've been very disappointed to learn that non-VIP buyers are now being offered $80,000 pool packages when purchasing a home in Del Webb River Reserve. This is particularly frustrating, as we were specifically told that waiting would result in higher home prices and the loss of our $25,000 incentive package.

We feel misled and frustrated, especially given Del Webb's strong reputation for integrity and customer care. We would sincerely appreciate an explanation of how these new offers align with the values and promises made to early VIP members like us.

Thank you for your attention to this matter. We look forward to your response.

Do not build with Del Webb! They will lock you into a contract for a house.

Then comes the design center, with a ridiculously small number of options. There is absolutely no customizing anything and for the price point, you would think there are at least some good options. Then nickel-and-dime you to death. Oh, you want the tiles staggered?

That's extra. Things that are common sense cost extra.

If you aren't happy with the options, service or being charged for every little thing to make the cost go up another 50%, they will not work with you or give you back your deposit. Save yourself the time and frustration!

House is constantly having issues with appliances. The house was built new, and in three years, three appliances have gone out.

Clubhouse is nothing but fighting over space with other residents. Management doesn't follow their own hierarchy. Clubs have been bumped for other clubs, even though management says it is first come, first served. Lifestyles have been bumped for clubs.

It is a constant fight for space. Waterfall and jacuzzi are being repaired constantly. The clubhouse is not sufficient for residents. Pulte keeps adding more land and more housing and residents to existing amenities.

All clubs and interest groups are 100% on the residents. All setup, cleanup, scheduling, organizing, and supplies are on the residents. It was not sold to us this way. If you participated in any group long enough, it will be expected and demanded that the homeowner decorate for an event, take over setting up, and organizing participants for card games.

It isn't scan your card and go to the event.

The only seamless things at the clubhouse are lifestyles, which are paid events like tribute bands. Everything else is a fight over resources.

Subject: Request for Clarification on Room Booking Priorities . Clubhouse space is a source on continual conflict in DW

No clarification regarding the room booking prioritization system was given when we purchase in DW or were oriented.

This should have been done at orientation at a minimum, but in reality before one purchases a DW home.

As it stands, there seems to be a significant lack of clarity when it comes to how room usage is prioritized, leading to confusion and frustration among residents. In some instances, when these issues are raised by residents, Ive observed that management lacks a clear response and ability to resolve conflict.

To help prevent this from happening and improve the experience for everyone involved, I would like to propose the following changes:

Orientation Requirement: No one should receive their DELL Web card until they have attended a mandatory orientation session that covers the prioritization system ..

1- developer

2- builder

3- lifestyle

4- clubs

5- interest groups.

3,4, and 5 are residents 1,2 is Pultee. So

Pultee can bump

Any resident any time.

Lifestyle

Can bump a club. A club can bump

An interest group.

Del Webb is constantly pressuring home owners to rate them a 10. It's sickening to me that they pressure elderly folks.

My kitchen cupboard was falling off the wall. I was told.. it's just the caulk separating until I said I'll just sue when it falls and kills me, then they authorized a repair. Contractor they sent said it wasn't attached to the wall studs.

They also reversed the drain lines for my furnace and it stopped working. Luckily the repairman was able to fix it. My living room ceiling looks like a little kid hung my drywall, super uneven.

I could go on and on here. PLEASE read and listen to the bad reviews, they're true!

Visiting my mom and I got a parking citation for parking in the street at 7 pm. Like bruh calm down. The rule is no overnight parking on the street which is fine, but dont give me a ticket before 10 pm like what???